GUIDE
Order
You can choose Japanese or English at the language setting bottom. Also you can choose your local currency for payment.
Payment
Credit card accepted for payment. Payment at our online store includes the price of products and shipping cost only. Please note that the customs duty will be charged when receiving a product. When you buy the product = purchase price of products and shipping cost will be charged. When you receive the product by DHL = customs duty will be charged.
Shipping method
Courier：International Express Courier of DHL
Delivery area：Korea, Taiwan, China, Hong Kong, Singapore, Indonesia, Thailand, Malaysia, United States, Canada
Shipping fee
| Korea |
Up to 1.9kg / 2,900yen 1.91kg to 4.9kg / 3,800yen |
| Taiwan |
Up to 1.9kg / 2,900yen 1.91kg to 4.9kg / 3,800yen |
|
China |
Up to 1.9kg / 3,000yen 1.91kg to 4.9kg / 3,900yen |
| Hong Kong |
Up to 1.9kg / 3,000yen 1.91kg to 4.9kg / 3,900yen |
| Singapore, Indonesia |
Up to 1.9kg / 3,100yen 1.91kg to 4.9kg / 4,400yen |
| Thailand, Malaysia |
Up to 1.9kg / 3,100yen 1.91kg to 4.9kg / 4,400yen |
| United States, Canada |
Up to 0.9kg / 3,600yen 0.9kg to 1.9kg / 3,900yen 1.91kg to 4.9kg / 5.200yen |
Delivery period
After arriving in your country, your product will be delivered to your destination within 5 days. If the destination is isolated islands or remote regions, it takes about a week. However this shall not apply to cases under natural disaster or the area where large events are held. To reliably deliver to your destination, we use DHL On Demand Delivery. With this service, you receive online packages with DHL Express whenever and wherever you like because you can choose from several convenient and flexible delivery options.
DHL EXPRESS ON DEMAND DELIVERY
Custom duty
Depending on the regions, product details and prices, the customs duty will be charged for your package. Those duties are paid at your expense when receiving a product by DHL. Please note that we cannot grasp the information whether custom duty is charged for your package or not because it’s the discretion of the country.
Shipping damage
We give full consideration to packing products however there is a possibility of damage or sort of trouble during shipping. We will not be able to accept any exchange or returns because of the damage on outside box which does not affect product quality.
Redelivery
Please request DHL to redelivery if you need.